Refund Policy – Kemo IPTV 8K TV
At Kemo IPTV 8K TV, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested and processed when using our services available at https://kemoiptv8ktv.us/.
By purchasing or using our services, you agree to the terms outlined in this Refund Policy.
📌 Free Trial Policy
We offer an IPTV free trial so customers can test our service before making a purchase. We strongly encourage all users to take advantage of the free trial to ensure the service meets their expectations.
Due to the availability of a free trial, refunds after activation are limited.
📦 Subscription Refund Eligibility
Refund requests may be considered under the following conditions:
- The service was not activated successfully due to a verified technical issue
- The service could not be accessed despite following setup instructions
- The issue was reported to our support team within the eligible time frame
Refunds are not guaranteed and are reviewed on a case-by-case basis.
🚫 Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after activation
- Incompatibility with user’s device or internet connection
- Service interruptions caused by third-party apps, devices, or networks
- Failure to follow setup instructions
- Expired subscriptions
- Partial use of the service
⏱ Refund Request Timeframe
All refund requests must be submitted within 24 hours of service activation. Requests made after this period may not be eligible for a refund.
🔁 Refund Processing
If your refund request is approved:
- Refunds will be processed using the original payment method
- Processing time may take 3–10 business days, depending on your payment provider
- Any transaction or processing fees may be deducted
❌ Service Termination After Refund
Once a refund is approved and processed, access to the service will be immediately terminated.
📞 How to Request a Refund
To request a refund, please contact our support team with your order details:
- 📧 Email: Contact@kemoiptv8ktv.us
- 📱 WhatsApp / Phone: +1 562-638-03-93
Please include:
- Your full name
- Order ID or transaction details
- Reason for the refund request
🔄 Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the updated date will be revised accordingly.
✅ Agreement
By purchasing and using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
